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FAQ's & Policies

I have put together the following Frequently Asked Questions and our Policies to help you prepare for your treatment. If you have any other questions, please reach out to us directly.

How can I book?

Please use the 'Contact Us' form on our website or drop me a message on Facebook or Instagram and I can book you in manually. Please note that a non-refundable 20% deposit is required in order to confirm your booking, this will be sent via a secure payment link. Please note that your booking has not been made until a confirmation has been sent to you.

What areas do you cover?

I cover all areas within a 10 mile radius of Mawsley, NN14. Please note that a £50.00 minimum spend applies.

Will my home be suitable for a mobile treatment?

As long as you have adequate space for my massage table and for me to work around it, your home should be suitable for treatment. Please note that I require a parking space outside your home to allow me to safely carry my equipment into your home.

How can I prepare my space for a mobile treatment?

Please find a clear, quiet area of your home. The space needs to be away from pets, children, and any distractions! The space also needs to be large enough for me to set up my massage table and move around it comfortably. Please note that if you have booked in for a facial treatment or a Thai Poultice massage I will also require access to a plug.

My space isn't suitable - am I able to come to you?

Unfortunately, at this moment in time I can only cater to mobile appointments.

How much time do I need to set aside for you to set up and pack away?

Please add an additional 30 minutes to your treatment time to allow me to set up, carry out my consultation, pack away and provide you with aftercare following your treatment.

How do I pay?

A non-refundable deposit will be taken at the time of booking. Following the treatment, the treatment cost minus the deposit can be paid by either card or cash. Please note that I am unable to accept payment via bank transfer or Paypal.

Do you offer Corporate Wellbeing packages?

Yes - please reach out to me directly to discuss your needs.

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Cancellation & Rescheduling Policy

Appointment times are reserved specifically for each client. Because mobile treatments involve travel time and preparation, I kindly ask that any changes be made with adequate notice:

  • Appointments cancelled/rescheduled within 48 hours of the original treatment start time will be subject to a 50% charge.

  • Appointments cancelled/rescheduled within 24 hours of the original treatment start time will be subject to a 100% charge.

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